“…foolishly underestimated the scale of the event. We knew that there were a few fires, that a family had been hurt, but at the time we were advised to sit and let it blow over, a decision I deeply regret. It was recently brought to our attention the full extent of the effect our design flaw has had, and I believe it is never too late to try to make up for one’s mistakes. We certainly should’ve acted and been accountable much sooner, and I take full responsibility for the lack of action our company has had. I may have been advised to stay silent, but it is still on my shoulders in the end that IMC failed to act.”
She expressed regret for IMC’s inaction and for how she failed to look into the incident closer and to work to remedy it sooner. She makes it clear that she intends to do as much as she can to make things right, explaining her plans for the company in the future.
“As a company, we can’t let this happen again. I cannot allow myself to get so detached from the manufacturing process and from the real life impacts of our products that people get hurt. We were aware of the design flaw prior to the Charisma’s release, but brushed over it, betraying this company’s values and how strongly we have stood for quality. I have started in the company a committee of engineers and safety experts to design quality tests for our products, to prevent flaws from getting through, and to hold me and everyone in this company accountable to ensure that we don’t cause another accident like the one that happened to the Browns. This committee is set up so that their pay is not dependent on me or other IMC higher ups, to ensure that they are not under the risk of losing pay or employment by expressing potential issues, and they have set control over quality checks and safety tests for the products IMC produces.”
